To ensure we offer our 5-star service across all areas of our business, we strive to:
- Process and dispatch your order within 2 working days
- Deliver on a date that suits you and your setting – please advise us of school closures and we can accommodate this!
- Provide a range of delivery options to cater to all customers regardless of location!
Made-to-order/Direct from supplier products
Some products may come directly from the manufacturer or are made to order once payment is complete. In both of these cases, the standard delivery times may not apply. These instances will be indicated on the product page and on your invoice. All products that are made to order or some direct from supplier are highlighted as such on the product page.
Out-of-stock items
If an item you have ordered is out of stock we will complete the remainder of your order and send the remaining items when they are available!
Costs
Collection by courier - £25 + 15% admin charge (+VAT)
Sender organises own postage – no charge from us
Refused delivery - £15
- For all returns, we would ask that you please contact our customer service team first. We ask that items are returned in its original packaging and in a good condition
- For made to order items please contact our customer services team for advice
- When an item is delivered faulty we reserve the right to repair or replace. If this is not possible then a credit note will be issued
- If delivery is refused we reserve the right to charge for the cost of this item returning to our warehouse. The minimum is £15.00
Deliveries are made Monday to Friday, excluding bank holidays. At times of high demand the delivery timescale may have to be extended, however, we endeavour at all times to meet our estimated timescale of 2 days. Early Years Resources will not accept liability for loss, damages or expenses arising from the delayed delivery of any goods. Please contact our Customer Service Team for further details.